Privacy Policy

Habitual Industries Pty Ltd (ABN 64 428 568 353) (“we”, “us”, “our”).

Last updated: 1 June 2026

We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and your rights.

1. What personal information we collect

Depending on how you interact with us, we may collect:

  • Contact details — name, business name, email, phone number (e.g. via our contact form, trade-account application, or newsletter signup).
  • Order and account details — billing/delivery address, order history, and trade-account information.
  • Payment information — processed securely by our payment provider; we do not store full card numbers.
  • Website usage data — via cookies and analytics (e.g. pages visited, device/browser), used to improve the Site.

2. How we collect it

We collect personal information directly from you when you fill in a form, place an order, apply for a trade account, contact us, or subscribe to updates. We also collect some information automatically through cookies and analytics tools when you use the Site.

3. Why we collect and use it

We use personal information to:

  • Process and deliver your orders, and manage your account
  • Assess and manage trade-account applications and credit terms
  • Respond to enquiries and provide customer support
  • Send you updates, offers or newsletters where you’ve opted in (you can unsubscribe anytime)
  • Improve our Site, products and service
  • Meet our legal, tax and regulatory obligations

We only use your information for the purpose it was collected, a related purpose you’d reasonably expect, or where you’ve consented.

4. Disclosure to third parties

We may share personal information with:

  • Service providers who help us operate (e.g. payment processors, delivery/courier companies, IT and hosting providers, email/marketing platforms), only as needed to provide their service.
  • Regulators or authorities where required or authorised by law.

We do not sell your personal information. Where we use overseas providers, we take reasonable steps to ensure they handle your information consistently with the APPs.

5. Cookies

Our Site uses cookies to keep your cart working, remember preferences, and understand site usage. You can disable cookies in your browser settings, though some features may not work properly.

6. Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including secure hosting and access controls. No method of transmission over the internet is completely secure, but we work to safeguard your data.

7. Accessing and correcting your information

You can ask us to access or correct the personal information we hold about you. Contact us using the details below and we’ll respond within a reasonable time. We may need to verify your identity first.

8. Marketing and opting out

If you receive marketing from us and no longer want it, use the unsubscribe link in our emails or contact us directly. We’ll action your request promptly.

9. Complaints

If you believe we’ve mishandled your personal information, contact us first and we’ll investigate. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The current version is always available on this page.

11. Contact us

Habitual Industries Pty Ltd
ABN 64 428 568 353
Email: [email protected]
Phone: 0467 672 866

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