Frequently Asked Questions
Everything you need to know about ordering, trade accounts, delivery and returns.
How do I open a trade account?+
Fill out the application on our Trade Account page with your business and ABN details. Our team reviews every application and gets back to you within 1 business day. Approved accounts unlock wholesale pricing and Net 30 payment terms.
What are your delivery times?+
Orders are dispatched within 1–2 business days. We deliver Australia wide — NSW, VIC, QLD, WA, SA, TAS, ACT and NT — with metro deliveries typically arriving within a few days of dispatch.
Do you have minimum order quantities?+
Most products can be ordered by the carton or unit shown on each product page. For large or recurring bulk orders, contact us and we'll arrange the best pricing and a delivery schedule that suits your operation.
What payment methods and terms do you offer?+
Standard orders can be paid by card at checkout. Approved trade accounts can use Net 30 invoicing. All prices on the site are shown excluding GST.
Can I get Safety Data Sheets (SDS) for chemicals?+
Yes. SDS are available for all our cleaning chemicals — request them via the product page or by contacting our team, and we'll send the current documentation through.
What is your returns policy?+
Unused product in its original packaging can generally be returned — see our full Refund & Returns policy for details, or call us and we'll sort it out.
Do you supply specific industries?+
We supply hospitality, healthcare, commercial cleaning, property management, education, government, retail, construction and logistics. If you run a workplace that needs to stay clean and stocked, we've got you covered.
How do I get help with an order?+
Call us on 0467 672 866 (Mon–Fri, 8AM–6PM AEST) or email [email protected]. A real person answers.
Still Have a Question?
Our team is here Mon–Fri, 8AM–6PM AEST.
Contact Us